The Team behind Black Cat IT Support.

A proactive, business-focused team helping organisations across Kent get more from their technology. That's where we started too.

Technology is important — but People matter more.

Great IT support isn't just about systems and software. It's about the human details that make the difference between a vendor and a partner.

Communication

Plain English. Always.

Trust

Earned, not assumed.

Responsiveness

Quick to act, easy to reach.

Understanding

We learn your business first.

Meet The Team

Matt Irons

Matt founded Black Cat IT Support with a simple goal — to provide IT services that genuinely help businesses grow, not just fix problems when they happen.

He focuses on strategy, client relationships, and ensuring technology stays aligned with business goals.

Reece Jones

Reece helps keep everything running smoothly day to day, ensuring clients receive fast, clear, and reliable support.

He’s passionate about customer experience and making IT support feel straightforward and approachable.

Joe Bonella

Reece helps keep everything running smoothly day to day, ensuring clients receive fast, clear, and reliable support.

He’s passionate about customer experience and making IT support feel straightforward and approachable.

Four principles that shape every Conversation, ticket and review.

Proactive, Not Reactive

We focus on preventing issues — not just fixing them.

Results Matter

Technology should support business growth and efficiency.

Clear Communication

No jargon. No confusion. Just honest advice and support.

Long-Term Relationships

We work as part of your business, not outside it.

A Day in the Life What we actually do.

From the support desk to on-site visits — a glimpse of the work, the people, and the moments in between.