A proactive, business-focused team helping organisations across Kent get more from their technology. That's where we started too.
Great IT support isn't just about systems and software. It's about the human details that make the difference between a vendor and a partner.
Plain English. Always.
Earned, not assumed.
Quick to act, easy to reach.
We learn your business first.
Matt founded Black Cat IT Support with a simple goal — to provide IT services that genuinely help businesses grow, not just fix problems when they happen.
He focuses on strategy, client relationships, and ensuring technology stays aligned with business goals.
Joe has a strong focus on building and maintaining exceptional customer relationships, taking a client-first approach in everything he does. He works closely with businesses to understand their needs, deliver tailored IT solutions, and ensure a consistently high level of service.
Joe is also involved across all areas of the business, bringing a well-rounded perspective and helping to ensure seamless service delivery.
Reece helps keep everything running smoothly day to day, ensuring clients receive fast, clear, and reliable support.
He’s passionate about customer experience and making IT support feel straightforward and approachable.
Ian specialises in delivering secure, reliable solutions that keep businesses connected and running smoothly. He works closely with clients to ensure their technology aligns with their goals, including guiding them through Cyber Essentials certification and helping implement the right safeguards.
He works closely with clients to ensure their technology aligns with their goals, including guiding them through Cyber Essentials certification and helping implement the right safeguards.
Ian is also passionate about data protection, supporting businesses in putting the right backup solutions in place to meet their needs..
Charlie enjoys resolving technical issues and problem-solving, with a strong focus on troubleshooting systems and supporting users.
He plays a key role in phishing awareness and training, helping clients stay secure while continually developing his own knowledge to stay ahead of emerging threats.
Robert specialises in Data Cabling, network infrastructure, security systems and video conferencing systems.
He works on all the stages of the delivery cycle, from the initial design and specifications, through to installation, testing and commissioning of systems.
We focus on preventing issues — not just fixing them.
Technology should support business growth and efficiency.
No jargon. No confusion. Just honest advice and support.
We work as part of your business, not outside it.
From the support desk to on-site visits — a glimpse of the work, the people, and the moments in between.
