As your business grows, so does the demand on your internal IT team.
More users. More systems. More complexity.
Black Cat IT Support provides Co-Managed IT Support for businesses across Kent and the UK, working alongside your internal IT team to provide additional expertise, capacity, and structure — without replacing what you already have.
Internal IT teams are often stretched. :
They’re expected to
At some point, that becomes unsustainable.
Co-managed IT support gives you:
All without the cost and complexity of hiring internally.
Every business is different.
That’s why Co-Managed IT Support is flexible.
We work alongside your team to provide support where it’s needed most — whether that’s:
You stay in control — we provide support.
We typically support businesses in one of two ways:
If you already have an internal IT helpdesk handling first-line support, we step in to provide everything behind the scenes.
This includes:
This model works particularly well for UK-based businesses with 75–100+ users, where internal teams need additional depth and expertise.
For larger or global organisations entering the UK or EMEA, we can provide a fully managed first-line support desk.
This includes:
Your central IT team retains control — we provide local execution and support.
As businesses scale, IT becomes more complex — and more critical. Without the right support, internal teams can face:
Co-managed support provides balance — giving your team the support they need to operate effectively.
Even with the best systems in place, issues still happen. Reliable IT support means less downtime and peace of mind.
Access additional expertise and resources when needed.
Support tailored to your internal team and business structure.
Free up your internal team to focus on priorities.
Easily scale support as your business grows.
We integrate with your internal IT team to provide seamless support and additional capability.
We work alongside your internal IT team as an extension of your business.
Support can be focused on 1st line, 2nd/3rd line, or a combination of both.
We help manage servers, networks, backups, and core systems.
Proactive monitoring ensures systems remain stable and secure.
Support with office setups, rollouts, and infrastructure changes.
We support long-term planning, budgeting, and technology alignment.
Regular communication ensures alignment with your internal team and business goals.
Co-Managed IT Support is ideal for:
If your IT team needs support — this is the solution.
We don’t replace your IT team — we strengthen it. Black Cat IT Support works closely with your internal team to:
At Black Cat, we become an extension of your team — working together to deliver better results.
Co-managed IT support is a service where an external IT provider works alongside your internal IT team to provide additional support and expertise.
Co-managed IT support is a service where an external IT provider works alongside your internal IT team to provide additional support and expertise.
Co-managed IT support is a service where an external IT provider works alongside your internal IT team to provide additional support and expertise.
Co-managed IT support is a service where an external IT provider works alongside your internal IT team to provide additional support and expertise.
Co-managed IT support is a service where an external IT provider works alongside your internal IT team to provide additional support and expertise.
